Support

Write about anything: a bug, a subscription that will not restore, a character you think is in the wrong place, or a feature you want. Telling us your iPhone model and iOS version saves a round trip.

I paid, and the app is asking me to subscribe again

Open the subscription screen and tap "Restore Purchases". Your subscription follows the Apple Account that bought it, so check you are signed in to that account under Settings, then your name, then Media & Purchases. If it still will not restore, email us with the date of purchase and we will sort it out.

The widget is showing yesterday's character

The widget refreshes at midnight, local time, and iOS decides exactly when to redraw it. Opening Hibi forces a refresh. If it is still stale after that, remove the widget and add it again: press and hold the lockscreen, tap Customize, then add Hibi.

How do I cancel?

Settings, then your Apple Account, then Subscriptions, then Hibi. Cancel at least 24 hours before the period ends or the next renewal is charged. Cancelling in the app store is the only way to cancel; we cannot do it for you, and deleting the app does not cancel it.

Can I get a refund?

Refunds are Apple's to give, not ours. Request one at reportaproblem.apple.com.

I want my data deleted

Delete the app. Your progress lives only on your device, so it goes with it. For the anonymous subscription record held by Adapty, email us with roughly when you subscribed and which plan, and we will have it deleted. To stop the anonymous usage counts, open Settings inside Hibi and switch off Share anonymous usage data; nothing further is sent from that point on. The privacy policy has the full account of what exists and where.

I lost my progress

There is no server copy. That is the trade for having no account and keeping your progress off our servers: if the app is deleted or the device is lost, the progress is gone, and we cannot recover it. Your subscription is unaffected and restores normally.

Something in the content is wrong

Tell us which character and what is wrong with it. The learning content comes from open data sets maintained by volunteers, and mistakes do get through. Corrections ship in the next update.

Is there kanji?

Not in version 1.0. The course is 106 days of kana: hiragana, then katakana, then the sound rules. Kanji and JLPT vocabulary are coming as free content updates.